NLGCSN Customer Experience Benchmark

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Enter the access code from your welcome email. Everything saves as you go, so you'll pick up wherever your council left off.

Your code was in your welcome email. If your council took part last year, it's the same code as before. Codes are unique to each council. Contact the program if you need yours re-sent.

Confidential by design. Your council's results are never published or ranked. The benchmark exists to give you a clearer, more useful picture of your customer service.

A National Local Government Customer Service Network program